Refund Policy

Mavirez is a marketplace that connects you with independent coaches, we're not the seller. Refunds, for both digital programmes and sessions, are entirely at the individual coach's discretion, not Mavirez's. If something wasn't what you expected, message the coach directly through their profile, that's the fastest way to sort it.

This doesn't affect any statutory right you have as a consumer under UK law, for example for digital content that's faulty or not as described.

A PDF is delivered instantly on purchase. Once you've downloaded it, flag any issue with the file itself (wrong file, corrupted download, etc.) with the coach as soon as possible.

Sessions are paid for through Mavirez at the time of booking, but cancellation and refund decisions are made by the coach you booked, not by Mavirez. Check their cancellation terms, or message them directly, before you book.

Our commission is only taken on completed sales. If a coach issues a refund, the commission on that sale is reversed too.

Questions about this policy: email info@fitcircuit.co.uk.